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Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


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In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


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While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


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What are you afraid of?

By: Medix Team

A survey conducted for Medix reveals that Hong Kong residents not only fear diseases but their doctors too! As this may be detrimental to their health we are offering three suggestions that may help

Nearly all Hong Kong people are worried about their health with only 20% of the population that are in the 26-50 age group seeing themselves as “very healthy”.


So which diseases specifically are worrying the population?

A recent survey shows that critical illnesses such as cancer (79%), stroke (67%) and heart attacks (46%) are the leading causes of concern in Hong Kong. Even so, two thirds of the respondents do not subject themselves to regular testing to detect and prevent the diseases they worry about.


Ms. Sigal Atzmon, President of the Medix Group: “Health awareness and early diagnosis are key to the prevention and/or treatment of critical illnesses. According to the World Health Organization, more than 36 million people die annually from non-communicable diseases (NCDs) such as cardiovascular disease, cancer, chronic respiratory disease and diabetes. In Hong Kong, cancer is the top killer, accounting for 30% of deaths in 2014, although other major preventable NCDs also take a heavy toll. Cardiovascular disease accounts for 21.2% of deaths in Hong Kong and chronic lower respiratory disease 3.8%.”


The good news is that we can all take steps to prevent the non-communicable diseases that we worry about. Simple lifestyle changes such as reducing salt and sugar intake, stopping smoking and regular testing to allow early diagnosis of disease can greatly reduce health risks and improve peace of mind.


The survey among 532 private health insurance policy holders in Hong Kong reveals that 40% of them found the information conveyed to them by their family physician regarding preventative medicine was unsatisfactory. The result is that 63% do not perform routine check-ups or proper disease screening.


The study reveals that when consulting with a specialist, about a quarter of respondents are not fully confident in the diagnosis and the treatment offered. Only half of the respondents feel comfortable asking their doctors any questions although women (58%) seem to be better placed in posing questions than men (50%). On the other hand, a vast majority (81%) of all respondents are interested in seeking a second opinion and medical case management services (76%).


So what actually happens when consulting with a specialist?

On the one hand people don't ask any questions, and on the other hand they don't fully trust the doctor's opinion.


Whatever the reason, it's detrimental to your health. So how can you help yourself?


  1. Come to your appointment prepared:
    Read about your condition on reliable health websites.
    Prepare a list of questions before the appointment.
    Include the following questions in the list: Is there another possible diagnosis? What is it? Are there further tests that can be done to corroborate the diagnosis? Are there any treatment alternatives?
  2. Seek a second opinion. Sometimes it’s a little bit awkward and for that reason we want to give a tip on how to go for a second opinion while maintaining a good relationship with your physician. Tell your doctor that you trust him fully and that you're sure he understands the stressful situation you are in. Finally, explain that you are facing a life changing decision and in order to feel comfortable with the decision, you need to hear all the available options.
  3. Choose to have your Medical Case managed by professionals. Whereas a second opinion only looks at the problem from the same angle with a fresh set of eyes, Medical Case Management brings experts from all relevant fields, from around the world, to review, consult and give their opinions on the diagnosis and preferred treatment. A dedicated medical doctor serves as the case manager aggregating all of the experts’ opinions to author a written and comprehensive report. With this report in hand you will know that no stone has been left unturned in diagnosing your illness and that the recommended treatment is truly the best one for you. 

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