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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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Back on Track

Elliot is used to breaking some bones while racing, but this time his doctors mistakenly assessed the severity of a fracture. Fortunately, his father is no stranger to Medix' services

Mr Elliot is a 16 year old motorbike enthusiast. Despite his seemingly young age, he spends much of his free time on tracks, practicing and preparing for professional competitions in the Channel Islands, his place of residence. Just like any enthusiast of this genre, Mr Elliot is no stranger to physical injury; bruises and broken bones. In fact, it is an injury precisely of this sort that brought him to the local emergency room. A malfunction in the bike had caused him to lose control and suffer a nasty fall.


Upon examination in the emergency room, a treating orthopaedist diagnosed a broken collarbone. After being given a sling to keep his shoulder in place, he was sent home to recover and return for a follow up a few weeks later. The idea was that the sling would hold the broken parts of the collarbone together, aligning the fracture and allowing it to heal.


Mr Elliot's father had previously received assistance from Medix in assessing a medical condition of his own and felt that a second opinion and guidance by accredited specialists would help his son's condition. As such, he contacted Medix and requested a comprehensive review of the case and a second opinion.


Medix performed an intake, gathering the information regarding the injury and sourcing the imaging from the local hospital. The information and X-Rays were sent to an experienced orthopaedic specialist in London for review. His recommendations were quickly conveyed back to Medix and included some interesting insights.


The imaging displayed a 2 cm separation between the two parts of the broken collarbone, a separation that could not effectively be treated using a sling. Based on his opinion, the sling couldn’t control with certainty the way the bone would mend. While children with fractures usually heal easier, Mr Elliot was nearing adulthood, raising the likelihood that the bone would mend at an angle, causing deformity.


As a result, the specialist recommended undergoing surgery to fixate the parts of the bone. Surgery had extremely high success rates, would significantly shorten the recovery period and most importantly, provide certainty regarding Mr Elliot's ability to function post recovery.


The information and recommendations were explained to Mr Elliot and his father by a case manager. They understood the advantages and risks and agreed to undergo surgery by a Medix recommended surgeon. Medix located and coordinated all aspects of the surgery, staying in contact with the family and coordinating with the surgeon.


The procedure was successful and Mr Elliot's recovery was excellent. Medix continued to follow after the surgery, checking in between follow up appointments and reviewing additional sets of imaging. Once everything was in order the case was closed and Mr Elliot was projected to return to his favorite hobby soon.


Names have been changed to protect the privacy of Medix' clients


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