Ask a Question

You visited our site and still have questions? Feel free to contact us

Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

Contact Us


Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


I agree
Contact Us
Contact Us
HomeTestimonials Decision MakingToo Close for Comfort

Too Close for Comfort

Twice Mr Attwood was forced to leave his home in Africa and return to the UK for expert consultations. After multiple tests, biopsies and imaging he turned to Medix and finally received a diagnosis and effective treatment

Working in West Africa entails a serious change of diet and environment for anyone used to living in the UK. For many, this means ongoing stomach upsets and even diarrhea with occasional illnesses and infections. As a machine engineer in Africa, these were a permanent part of Mr Attwood's daily routine.   
In mid-2014 Mr Attwood fell ill, feeling weak, nauseous, as well as experiencing joint pains and constant headaches. Local doctors had a hard time finding a diagnosis. A number of different parasites and infections were discussed and ruled out. Each time a diagnosis was proposed, another treatment was given with no effect. After a few months with no improvement, Mr Attwood returned to the UK to be seen by a specialist.
The consultant he saw concluded that Mr Attwood was suffering from over sensitivity to a parasitic infection and prescribed steroids. No specific parasite was diagnosed but the treatment worked, and the symptoms disappeared during the following month. After making a recovery, Mr Attwood returned to Africa. 
Unfortunately, his recovery didn't last long. A mere few months later his symptoms had returned. Once again he felt weak, tired and achy with the addition of a severe cough. Once again, the local medical team was unable to help and he was forced to return to the UK. Numerous tests, biopsies and imaging tests were performed to no avail. Eventually Attwood was discharged home in a right state; feverish, fatigued causing him to sleep over 20 hours a day and suffering joint pain. At this point he turned to Medix and initiated service to find a remedy for his condition. 
Given the long period of illness, numerous tests and multiple treating locations, Medix spent extra time obtaining all the medical records and tests. These were all reviewed and sent to a world leading infectious disease specialist. He thoroughly reviewed the information and systematically ruled out various candidates, narrowing the search. Eventually, one parasite called strongyloides, was diagnosed based on the following information: the parasite is endemic in West Africa, has a high false negative rate for the tests Attwood had done, has a known resistance to treatments given so far and often migrates to the lung, a process that would explain Mr Attwood's new cough.
Once this diagnosis was confirmed, Medix's consultant discussed the case with the treating team, and agreed with them on the new required treatment. An agreement was reached and within a few days significant improvement was noticed. Within weeks, Attwood was completely back to normal, returning home and back to work just as before. 
Mr Attwood's case serves as a perfect example of the difference world leading expertise makes on complicated cases.
Names have been changed to protect the privacy of Medix clients

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them.