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HomeTestimonials Decision MakingEven Specialists Need a Little Help

Even Specialists Need a Little Help

After undergoing surgery, a former UK public health specialist, insured by AIA, was faced with a difficult decision. Medix got involved and guided him towards recovery

Mr Z is a 58 year old AIA member residing in Hong Kong. Prior to approaching Medix he had been diagnosed with Lymphoma. A former UK public health specialist, Mr Z usually plays an active, critical role in planning and implementing his medical care.


Mr Z contacted Medix after being referred by his AIA agent. At the time, he was interested in investigating the latest available treatment options and clinical trials for the treatment of Lymphoma as well as utilizing Medix' network of world leading specialists in order to help him make a decision regarding the continuation of his treatment.


Medix assigned a personal medical team to the case and invited Mr Z for a face to face medical intake. Judith, the Medix’ nurse assigned to the case, spared no time in performing a meticulous intake, ensuring that all the relevant medical information was gathered. Once this was completed, all the information was passed on to the Case Manager, who reviewed the case and decided that an in-house consultation with a hematology oncology specialist was in order.


As a first step, Medix recommended additional tests. Medix detailed and explained the tests and the reasoning behind them to Mr Z and the local treating physician. For Mr Z's convenience, a Medix medical coordinator arranged the tests for the same day, including a bone marrow biopsy. In addition, Medix performed a background check on the physician scheduled to perform the biopsy ensuring that the Mr Z was in the best of hands.


Immediately after the tests were completed, the results and reports were gathered and the entire case was sent for consultation with a world leading lymphoma specialist.  Soon enough, recommendations presented two options; active treatment or alternatively, watchful waiting. In order to assist Mr Z in making a decision, Medix presenting him with the latest and most advanced medical research detailing the advantages and disadvantages of each approach.


While contemplating his options, Mr Z updated Medix that he would be flying to London to visit with family. Seizing the opportunity, Medix coordinated an appointment for Mr Z with a leading UK specialist for a third opinion, along with assisting him with preparations of all the medical reports and CD imaging before traveling.  After examining Mr Z, the UK consultant also recommended watchful waiting.


After returning to Hong Kong, Mr Z decided to indeed pursue watchful waiting. Although this is the chosen treatment at the moment, Medix continues to support Mr Z throughout his monitoring period, in both ongoing contact and research regarding future treatment options.

Names have been changed to protect the privacy of Medix clients

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