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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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It Began with a Toe

Once the pain in her toe spread to her fingers and knee, Mrs Gilligan turned to Medix for help. The case manager guided her to the best specialists in London, where a simple solution was found

Without any serious trauma or injury Anne Gilligan, who lives with her family in Thailand, began experiencing ongoing pain in her toe. Gradually, additional sites of pain were added, including 2 of her fingers and her right knee. The pain would come and go, so for a good while no serious steps were taken to investigate or treat the symptoms.
Eventually the pain became bothersome enough for Mrs Gilligan to turn to a local Thai Rheumatologist who referred her for a range of tests and imaging to investigate the source of the pain. X-Rays, an MRI and blood tests were all carried out and reviewed. The imaging showed clear inflammation and apparent wasting of the bone in her foot. Unfortunately, the blood results were clear for any signs of infection leaving a question mark surrounding the cause behind the symptoms and findings. 
While discussing the developments with her insurance agent, the option of Medix Case Management was raised. Interested in shedding more light on her situation, Mrs Gilligan spoke to Medix and initiated service. 
The first order of business was retrieving all the medical documents and sending them for review by a Medix Infectious Disease specialist. This was carried out quickly, with the specialist referring Mrs Gilligan for a number of additional tests as well as recommending a course of antibiotics. It was decided that after this course of treatment was completed, and the results of additional tests were available, there would be enough information to make an educated decision regarding the management of Mrs Gilligan's care. 
Following two weeks of antibiotics, no real change was noted in her symptoms. Mrs Gilligan's Case Manager discussed the situation with the local treating physician. Both parties agreed that due to the complexity of the case, an in person multidisciplinary review was in order. This would include visiting a pathologist; rheumatologist and an orthopedic specialist abroad, as the expertise in Thailand were deemed insufficient for Mrs Gilligan's purposes. 
In furthering this goal, the Medix Research Department started investigating where reputable specialists in these fields could be found for subsequent consultation. Once a list of names was found in London, Medix approached the specialists in order to discuss the case with them and schedule the consultations.  
Once the consultations were set up, and all the information and tests were sent to the consultants by Medix, Mrs Gilligan traveled to London.
Over the course of three days, she visited each one of the selected specialists. By the end of the process, all three specialists were in agreement that Mrs Gilligan was suffering from Psoriatic Arthritis, a diagnosis which well explained all the sites of her pain and had been missed thus far.
Once the diagnosis was confirmed, prescribing a suitable treatment was relatively easy. Mrs Gilligan was prescribed a drug called Methotrexate that would alleviate the symptoms and prevent further degradation of the joint.
Medix stayed in touch with Mrs Gilligan following her return to Thailand, monitoring her condition until her symptoms began to resolve.
Names have been changed to protect the privacy of Medix clients 

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