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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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Help In a Heartbeat

When Mr. Pearce's heart slowed, Medix was there to raise some pulses

Mr. Pearce (75) has a history of heart problems. In the past these problems led to him undergoing an aortic valve transplant. however, since the surgery, he had no other major complaints. Feeling relieved of any illness, he opted for a lifestyle change, taking up residence on an island in the Philippines.


Unfortunately following the move, Mr. Pearce started suffering from dizzy spells, slow heart rate and  one blackout that lasted a few minutes. After a few months of symptoms, Mr. Pearce consulted with his cardiologist who carried out an ECG. The test results revealed that he has a complete heart block.


So what does heart block mean? Well, in a perfectly functioning heart, electric pulses regulate how the atria and ventricles contract, pumping blood through our system. For this to work properly, these sections of the heart need to work in sync. With complete heart block, these two components don't communicate effectively, slowing the patient's pulse and drastically impeding the heart's ability to pump blood as needed.


After receiving the diagnosis, Mr. Pearce was advised to seek further treatment from a specialist and was sent home. Feeling that this advice was not satisfactory, Mr. Pearce turned to Medix


Immediately after taking up the Medix service, the dedicated medical case managerspoke to Mr. Pearce in order to get an idea of the clinical situation. After hearing the details, the case manager quickly recognised the urgency and severity of the condition at hand.


Complete heart block is an advanced stage of a serious conduction problem in the heart. In addition, the blackout suffered by Mr. Pearce was a telltale sign of advanced deterioration of heart function requiring immediate intervention. 


Mr. Pearce was advised to immediately travel to a neighboring island where an adequate cardiac facility would be able to treat him. At the same time, the ECG test results were reviewed a second time by a Medix Cardiologist who confirmed the dire situation Mr. Pearce was in.


The Medix team acted immediately: following up on travel arrangements, summarising the medical information for the prospective treating team and staying in ongoing contact with Mr. Pearce.


Working efficiently, the team completed these tasks quickly, allowing Mr. Pearce to undergo a pacemaker insertion procedure a mere few days following the initial intake. Involvement did not end post-surgery, with the case manager monitoring his recovery and supplying a follow plan.


Not long after the procedure Mr. Pearce was allowed to return to his island of residence. Looking back at the process, Mr. Pearce relayed that he was "extremely grateful for the help and support he received from Medix, without it, it seems like nothing would have happened to deal with my condition".   

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