Ask a Question

You visited our site and still have questions? Feel free to contact us

Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

Contact Us


Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


I agree
Contact Us
Contact Us
HomeTestimonials Decision MakingNarrowly Failing the Test

Narrowly Failing the Test

When Mr. Hanson couldn't make it through a stress test, the diagnosis was: "narrowing of the coronary vessels", and he was recommended open heart surgery. Medix offered to look into a less invasive way

Over the past few years Mr. Hanson, a British engineer living with his family in Kuala Lumpur Malaysia, had experienced shortness of breath and some chest pain. Despite the symptoms, it took him quite a while to approach a doctor for an expert assessment.
Eventually he referred to his cardiologist that performed a stress ECG which Mr. Hanson couldn't complete and was halted in the middle. As a result, a cardiac CT was performed as well as a diagnostic angiogram.
After looking at the results, the physician observed severe narrowing of the patient's coronary vessels. His recommendation was to perform a quadruple bypass surgery. Mr. Hanson was quite taken aback by the recommendation. Open heart surgery was not an option he was willing to contemplate before investigating other alternatives. 
In order to do so he initiated service with Medix. His imaging and medical reports were retrieved and reviewed. Mr. Hanson's case manager felt that another consultation was required.
Medix provided recommendations for the specialist and coordinated the appointment, ensuring that a clinical letter detailing the patient's medical information was sent prior to the meeting. Upon examination the Medix referred specialist advised against undergoing bypass surgery for a number of significant reasons.
Two of the blockages that were diagnosed in the angiography were located at a coronary juncture that is considered very difficult to graft. Even if done successfully, such a graft would not last long and would definitely require revision surgery in the future. Another reason was that the patient was young, and that the narrowing could be treated in a minimal invasive way through stenting. 
Mr. Hanson was happy with the recommendations, and the specialist performed the stenting procedure. The procedure was completed successfully with no complications. Two weeks following the procedure he was able to walk long distances and was no longer constrained in performing physical exercise.  
Names have been changed to protect the privacy of Medix clients 

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them.