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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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Back on the Bike

"Don't worry, you're fine", is what Mrs Davis was told at the hospital after her bicycle accident. When the pain persisted, imaging was done which showed multiple fractured bones. And when recovery dragged on unexplained, Medix stepped in

Mrs Davis is an avid sports enthusiast and an experienced cyclist. At the age of 51, she still regularly participates in cycling events, covering distances of over 20k three times a week. 
During one of these many sessions, the front wheel of her bicycle broke, causing her to be violently thrown off her seat. At the local emergency room she was told that her injuries weren’t serious and was sent home. 
Despite this assurance, Mrs Davis’ pain did not subside at all after her discharge. Weeks later, X-rays were performed which revealed the real extent of her injuries; 7 broken ribs, and a fractured clavicle. In light of this discovery, Mrs Davis was admitted for four days for closer observation and treatment of her injuries. 
During the months following this hospitalization, Mrs Davis felt an overall improvement, however the pain in her shoulder continued. In addition, she began feeling numbness in her hand on the same side as the injured shoulder. Routine follow ups at a fracture clinic did not provide any insight, and so she was left in pain with no proper explanation. Finally Mrs Davis was referred to Medix by her insurance agent. 
Medix immediately got involved, sending the case for review by an orthopedic specialist who felt that further tests were in order. A CT and a nerve conduction study were recommended and the results were reviewed by the same Medix recommended specialist. 
The specialist believed that Mrs Davis was suffering from a non-union of the clavicle, and recommended surgery for treatment. The unhealed bone was pressing on neighboring nerves, causing the pain and numbness; if the bone was adjusted, the symptoms would go away.
Medix assisted with scheduling and preparing for surgery, explaining her condition and the procedure that she was due to undergo.
The surgery was carried out as planned, with no complications and a positive result. The pain and the numbness had completely resolved, the surgical wound healed quickly and her shoulder was free of stiffness or any other discomfort.
Mrs Davis’ nurse stayed in contact with her throughout her recovery period, keeping close watch. Post-surgery X-Rays were carried out, which confirmed a successful recovery of the broken bone. Thanks to Medix, a long trail of consultations and admissions finally ended, enabling Mrs Davis to return to her active lifestyle. 
Names have been changed to protect the privacy of Medix clients

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