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Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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The Burden of Back Pain

As a young man Mr. L. (32) lived a relatively normal life. Unfortunately, as with many things in life, health is not always easy to control. This was true for Mr. L. when his back began to cause him considerable worry.

From a young age he suffered from lower back pain, and at the age of 21 was diagnosed to be suffering from disc protrusion. This was treated with a Micro-discectomy surgery.


This was a minimally invasive procedure performed to relieve the pressure on the effected compressed nerve by removing the matter causing the pain. The surgery was successful and Mr. L.'s pain dissipated quickly, and he remained symptom-free for 10 years. However, following a game of basketball, he suffered a significant recurrence of his sciatic pain, which had returned with a vengeance.


His symptoms were intense and included numbness affecting his lower back, spreading down into his right leg and foot. Relief was only achieved when standing or lying down flat on his back.


He sought medical assistance. His doctor arranged for an MRI, which revealed a degenerative disc disease, with significant pathological findings. He was recommended treatment starting off with NSAID's (nonsteroidal anti-inflammatory drugs) in conjunction with physiotherapy and was warned that if the pain persists, he may need to undergo an additional surgery. However, after attending multiple sessions of physiotherapy Mr. L. didn't experience much relief.


With the fear of uncertainty looming and the inability to move forward Mr. L. reached out and contacted Medix in the hope of finding an effective and sustainable treatment strategy to his condition. With his consent, Medix obtained all of his clinical records including imaging and sent them to a leading Spinal Surgeon for review.


The consulting specialist confirmed evidence of a degenerative disc condition, without evidence of nerve compression. The specialist recommended that Mr. L. continue with physiotherapy and in addition receive a tailored regime of epidural spinal injections, which often lead to significant pain relief and long-term improvement.


The injections caused a significant decrease in pain, which allowed Mr. L. to persist with physiotherapy, strengthening his core muscles which support the spine.


Mr. L.'s state has drastically improved as he is responding well to treatment and has regained mobility. Medix advocated regular check-ups to monitor the condition of his spine in order to keep him moving forward with his life, free from pain. Mr. L was very grateful for Medix’ personalised support and guidance throughout his medical journey.  

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