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Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


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In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


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We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


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While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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HomeTestimonials Change of TreatmentGetting To The Heart Of The Problem

Getting To The Heart Of The Problem

“I feel like I have spent the last three years waiting to have another stroke and I can't tell you the peace of mind the Medix team has given me. I am eternally grateful." Mrs L. woke up one morning feeling out-of-sorts. As much as she tried she just could not get out of bed. What was even more concerning was that her left arm would not lift and her speech was slurred. Had she suffered a stroke? Panicked, she sought immediate medical attention.

In her earlier years Mrs L. was diagnosed as having Chronic Neutropenia, a rare blood disorder that presents with abnormally low levels of certain white blood cells that play a pivotal role in fighting bacterial infections. Despite this, Mrs L., now in her mid-thirties, has always tried to maintain a healthy lifestyle while working full time and traveling on a regular basis. 

Following her alarming wakeup that morning, Mrs L. was taken directly to the ER for examinations and an MRI. It was concluded that she had suffered an apparent stroke. Other tests conducted ruled out other possible differential diagnoses. Mrs L. was prescribed medication to lower her blood pressure and avoid blood clots. In addition Mrs L. and her husband were urged to postpone conceiving a child for two years due to her diagnosis.


Worried about having to postpone having a child, Mrs L. contacted Medix and requested Personal Medical Case Management service, to review her medical diagnosis and treatment plan.

With Mrs L.'s consent, Medix arranged for a review of her imaging with a leading specialist radiologist, and sent all her clinical records to an expert cardiologist for further exploration.


Mrs L. was advised to undergo an echocardiography (a painless test that uses ultrasound to create pictures of the heart's chambers, valves and walls, including the blood vessels) to rule out structural abnormalities that may have caused the stroke, such as a Patent Foramen Ovale (PFO). While in utero there exists a hole in the heart between the left and right upper chambers. Normally, at birth this hole closes on its own. However when this hole fails to close it is known as PFO.


The results showed no PFO was present, however Medix’ specialist suspected this might be a false-negative result, and recommended additional testing by a Trans Cranial Doppler (used to measure the blood flow in the brain's blood vessels). This test helped prove the specialist’s suspicion that indeed the patient has a PFO and that it was allowing a right to left shunt, which was the cause of the stroke. 


Based on this, Medix reviewed all available treatment options, including surgery whereby the hole in her heart could be closed prior to conceiving a child, as well as conservative treatment options. After further evaluation and discussion with Mrs L. the decision was made to avoid surgery and her treatment strategy was adjusted accordingly. 


Mrs L.'s pregnancy would be classified as high-risk, therefore ongoing monitoring would be performed by the relevant specialist doctors on a weekly basis including fetal-heart monitoring starting in her 18th week of pregnancy. Blood tests would be performed to rule out any abnormalities that may be present and an adjustment in her medication would be required throughout the pregnancy.


Mrs L. was very pleased with the level of care and support she received throughout her medical journey with Medix. Here is what she had to say: "A massive thank you again to you and your team for all of your help over the last 9 months - you have all been so wonderful and so professional, I cannot thank you all enough. When I got in touch originally, I did not imagine that anyone would be able to get to the bottom of why I had a stroke - I had gone round in circles for two years. Medix went beyond that to not only find out what had happened but to arrange for it to be fixed, and to help me understand much more about another condition, which I had thought to be completely unrelated. I feel like I have spent the last three years waiting to have another stroke and I can't tell you the peace of mind the Medix team has given me. I am eternally grateful."


*All names were changed to respect patient privacy.

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