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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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Setting Her Own Pace

Heart palpitations and dizziness are not something to ignore. In Ms D.'s case the insertion of a pacemaker was recommended. Was this invasive procedure the best treatment for her?

Ms D., a healthy middle-aged lady in her 50's, was living a relatively normal and active lifestyle when things took a turn for the worse. She began experiencing episodes of dizziness and palpitations and visited her local doctor when she suffered from a brief loss of consciousness. The diagnosis was Atrial Fibrillation, an irregular heartbeat that can lead to blood clots, stroke, heart failure and other heart-related complications. Her doctor immediately recommended that she be fitted with a pacemaker.

Although pacemakers have become a common form of treatment in such cases, the procedure itself is highly invasive and carries some risk. Before agreeing to have the surgery performed, Ms D. contacted Medix to have her case reviewed with the hope to find out what the best treatment option is and whether having a pacemaker is the right move forward.

Medix appointed Ms D. a Personal Medical Case Management team and a detailed medical intake was performed. All clinical records were investigated thoroughly. Based on the findings, Medix consulted on her behalf with a world renowned cardiac electrophysiology specialist.

Medix’ multidisciplinary medical team reviewed Ms D.'s case, discussed and gathered the various opinions into a final conclusion: the condition was not as severe as first thought, therefore making the surgery to install a pacemaker not necessary. Instead it was suggested that Ms D. be treated by catheter ablation, a minimally-invasive procedure used to correct the faulty electrical impulses within the heart. This was discussed with her treating doctor who agreed with Medix' recommendations.

Following the procedure, Medix created a monitoring plan, including clinical follow ups and periodic evaluations of her heart rhythm and blood pressure. Ms D. and her family were delighted with the outcome of the treatment as it proved she was able to avoid major surgery and return to her life.

*All names were changed to respect patient privacy.

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