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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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Less is More

Mr Carter's treating specialist suggested he underwent additional surgery. He took Medix's advice to settle for non-invasive treatment, and the medical problem he suffered from soon disappeared

Mr Carter is a 57 year old gentleman living in Slovenia. For a number of weeks he experienced a dull burning ache in his chest which usually arose after eating. Skeptical of the quality of local medical treatment, he postponed the doctor's appointment for a number of weeks before succumbing to the pain and discomfort.


He turned to a local physician who recommended that he visit a hospital as the doctor lacked the proper equipment to diagnose and treat his condition. As a result he consulted with another specialist that failed to inspire confidence and therefore Mr Carter did not pursue further care.


Confused and frustrated, Mr Carter was referred to Medix for assistance. Recognizing that local treatment would not suffice, Mr. Carter's Medix medical team coordinated his travel to Vienna. An appropriate specialist was located and a consultation was urgently arranged. Upon arrival in Vienna, Mr Carter was admitted, underwent a number of tests, was treated with IV antibiotics and eventually underwent a surgical removal of his gallbladder. Following surgery, his symptoms subsided and once recovered from the procedure he was discharged.


Despite the improvement in symptoms, the treating surgeon was of the opinion that Mr Carter had a hiatal hernia which was causing reflux disease and would require another surgery to treat. This opinion was reviewed by his Medix case manager, a specialist gastroenterologist which was concerned with this recommendation. In his opinion the condition could first be treated by medication in a non-invasive manner.


This information was conveyed to Mr Carter who was reluctant to act on the advice seeing as he had already come to trust the treating surgeon. With Medix’s encouragement, he agreed to refer for a second opinion locally. Sure enough, this opinion concurred with the Medix opinion, convincing Mr Carter to postpone surgery and try conservative treatment first.


Medix stayed in contact with Mr Carter throughout his course of treatment, stayed in contact with his treating physician and sent his follow up tests and imaging for review. Over the course of a few weeks his symptoms all disappeared. Imaging that was performed revealed that the inflammation in his stomach had subsided and that the medication could be stopped if the correct lifestyle adjustments were made. Medix assisted in planning of these changes. Mr Carter was thrilled with the service, his only regret being that he didn't approach Medix sooner.


Names have been changed to protect the privacy of Medix clients

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