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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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FAQ ()

How Do I Start The Process?

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Following initial contact, a Medix representative will provide you with a detailed explanation of the service.


You will then be sent a consent form and a medical confidentiality waiver to sign. After the forms are signed and returned to us, we will kindly ask you to send us your medical records for initial review. This can be done via secure e-mail, fax, post and/or our dedicated computerised secure file upload system.


Your personal medical coordinator nurse will then immediately speak with you in order to complete your registration and start the process. The Medix team will do everything in their power to make things as easy for you as possible, and support you throughout the process.

Why are Medix’ Case Managers usually Internal Medicine Specialists or Pediatricians?

Internists and pediatricians are trained to cope with conditions of varying medical fields, which cultivates a broader medical perspective and experience. These physicians are accustomed to integrating recommendations from numerous specialists and arriving at the best medical decision, based on a broad and coordinated overview.

How are Medix' recommended specialists and medical centres of excellence chosen?

Medix’ global database of leading experts and medical centres of excellence is based on years of thorough research led by our in-house research department, and our clinical experience. Medix' unique rating system reflects on, medical outcomes, quality of care, on-going patient experience as well other criteria. At Medix, we are proud of our longstanding collaborations with world renowned experts and leading medical centres. These collaborations are a product of our common goal of providing the very best medical care, without compromise.

Why Does Medix Review Patients' Radiology Tests?

Medical imaging plays a very important role in today's medical management, and is vital in determining the accurate diagnosis. Consequently, errors in radiology interpretations may result in incorrect medical diagnoses and inappropriate treatment.


We routinely re-examine radiology imaging in order to avoid concerns regarding the interpretation of imaging data, and to compensate for the reality that often times a radiologist is not fully aware of the full scope of the patient’s clinical condition, and is therefore reviewing the imaging through a limited scope.


All radiology reviews are carried out in collaboration between leading radiologists in the relevant specialised field, and the personal Medical Case Manager.


Our experience, alongside medical literature, has proven that in a vast number of cases, additional radiology revisions will provide additional information that impacts the final diagnosis and decision on treatment plan.

Why do I need to sign a consent form and a medical confidentiality waiver?

Transferring personal medical records to other medical staff requires the patient’s consent due to the highly sensitive and confidential nature of personal medical information.


The confidentiality waiver allows Medix to share your medical information with experts around the world, and consult with them regarding your diagnosis and recommended treatment.


Signing the consent form confirms your understanding of the nature of Medix service, and that you wish to continue the process.

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